Things You Should Know
Detailed below please find some information that can assist with preparing for your house boating adventure and boarding procedures. We will give you a full briefing on the day, but a little preparation can ensure that the whole process proceeds smoothly and your houseboat holiday cruises to a great start.
Security yard parking is available for $40.00 per vehicle for a weekend, $45.00 for a midweek and $60.00 per vehicle for a week To ensure a park we advise that you pre-book to reserve your spot.
Alternatively, vehicles can be left at the marina car park.
If you have booked parking, please allow 20 minutes prior to departure time for someone in your party to park your vehicle. As the storage yard is not located at the marina, we offer a shuttle service for the driver. Please note the vehicle storage yard closes at 5 pm.
The off-street parking is located at our office at 44 Frances Street, Tweed Heads.
We operate under a pilot system and once the houseboat is taken from the marina you are not permitted to bring the houseboat back to the marina or any other marina/jetty for the duration of your hire. For your convenience, each houseboat is provided with a tender and oars to facilitate going to shore. If you which can hire a small outboard motor from us to remove the need to row. You are welcome to bring your own boat to use as a tender or bring your own motor to put on our tender.
We recommend that you consider taking out travel insurance for those unforeseen things that may require you to cancel your hire. Whilst we are compassionate towards illness, injury and family loss, we cannot cover the cost of short notice cancellations. This can be particularly embarrassing and a financial strain for you if your friends decide to pull out on you at the last minute. Travel insurance is low cost and will give you peace of mind that if something untoward does happen that you will not be financially disadvantaged.
Travel insurance will also cover you for things other than just cancellations; you can also be covered for lost/damaged/stolen luggage, rental vehicle excess, emergency travel arrangements, medical evacuation, etc. There are several companies that offer domestic travel insurance (a simple Google search will assist) or if you walk into a Flight Centre branch you can take out a policy with them on the spot.
We can recommend Oceanic Marine Risks who specialise in marine insurance. For info please visit www.oceanicmarinerisks.com.au or call (07) 3370 2555.