The entire staff were so exceptionally friendly, welcoming and encouraging.
Hi Rob, Sue Ellen, Ian, Amy, Julie, Pete, Barry and Mawai ( my apologies if I have forgotten any other members of the team). Can I take this opportunity to thank the entire team at Berger. I'm absolutely more than happy to go on line and publicly praise your business and the experience that you've given us. From the time that I made my first inquiry and booking of "Pacific Blue" back in December 2020, the friendliness and service that I have received has been exceptional. The attention to detail in helping me present the adventure as a Christmas gift for the family was awesome (the gift certificate will remain stuck on our fridge as a long lasting memory). The updates, communication and assurance during the snap lock down of COVID made it the ultimate escape a reality and one which we will remember for a long time to come. Thank you Rob and Sue Ellen. The entire staff were so exceptionally friendly, welcoming and encouraging. The "Chillax" attitude and the way you helped us through the entire week was amazing. We felt comfortable and relaxed right from the moment we stepped onto the marina and it made for the most relaxing family holiday. Having only ever steered a BBQ Barge in the past and then moving onto the Pacific Blue was a little never racking but the guidance from Ian and Pete was amazing and so encouraging. The assistance and reassurance you gave us in the stormy conditions when we had a slight mishap/ adventure was nothing short of outstanding and really highlighted how brilliant the service was. The trip itself was so relaxing and one of the best escapes I've ever had. I can highly recommend anchoring up around Tumbulgum and just escaping the rat race. Exploring the Rouse river in the tender and kayaks, having a beer at the tavern, pulling up a few flathead and bream, a lunch at Husk distillery and taking in the colours of sunrise and sunset. The photos of us lounging on the top deck and soaking in the spa, received some very envious responses from family and friends. We've already had several friends asking for details on how to book and we won't be backwards in recommending the opportunity. We hope to come back in the future and will be spruiking to all our friends!
Such an enjoyable experience!
Hi Julie. Just wanted to say thanks for such an enjoyable experience from start to finish. A very nice bunch of guys at the marina who couldn't be more helpful and we even caught some fish. Will have no hesitation in recommending you. Thanks again and see you next time
What A Wonderful Long Weekend!
Dear Amy and team, I would like to wholeheartedly thank you for a wonderful long weekend. The upgrade was of course the icing on the cake, but it was such a pleasure all around. Your friendly and prompt responses and support, Ian to welcome us, even drove me to shopping when my food order failed and motored me out to our boat, his easy and relaxed phone support during the journey and David's prompt and friendly pick up at the end of the trip. No hitches, a spacious, clean boat, such well equipped kitchen. Thank you. With warm regards and hi to the team, Margit, Bobby, Jonny and Jessica
We Have Had A Great Time This Wintery Weekend!
There was plenty to see! Landscape, birds, dolphins etc. Everything you need is there. The team talked us through everything from booking to how the boat works. We were even able to get groceries delivered right to the boat! You guys thought of everything! Thank you thank you thank you !!!!
It Was Our Perfect Holiday!
Michael and I recently enjoyed 4 very peaceful, child free nights aboard the Runaway Bear. It was our perfect holiday because we both love being on or near the water, and spend a lot of our weekends fishing. We both felt so relaxed as soon as we set off and there were moments it seemed as though time was standing still. Our holiday was made much more pleasant by how lovely the Berger Houseboat staff were. We were so happy with our time away that we started talking about our next holiday even before we were back on dry land! Many thanks! From me and Michael
The Joy Of Houseboat Holidays!
Thank you to the team at Berger Houseboats for taking such good care of us during the 110 km winds, floods and torrential rain that battered us during the wild storms in January 2013 - you made sure we were safe throughout the day and night. Finally on our last day the sun came out and we got to experience some of the joy of Houseboat holidays! Thanks to your reassurance and care, we had a great time - despite the inclement weather. Thank you!
What An Outstanding Holiday Experience Provided By Berger Family!
I’m writing to thank you for an outstanding holiday experience provided by the Berger family and your staff on board JFS Rhyanna recently. We’ve had quite a few great holidays over the years, but few better than this. The boat was amazing and you and your staff were extremely friendly, accommodating and helpful, we look forward to doing it all again, hopefully, next year. In the meantime, we will highly recommend you to all of our friends. The level of appointment and creature comforts on the boat made for a wonderful trip and we loved the value of money we got! This is a well-presented houseboat and we thoroughly enjoyed ourselves. Thank you! Anyhow, please let me congratulate your whole team for an efficient, friendly and hassle-free experience. It was an absolute delight to deal with such consummate professionals who clearly love the business and who have the best interests of clients at heart. Our week away was sensational and relaxing...just what a group of geriatrics needed. Your response to our needs was exceptional, your information clear and comprehensive and you can be assured you will have our repeat business. We all came away relaxed and refreshed...with the bonus of having caught crabs and fish sufficient to give is a couple of good feeds. A wonderful relaxing time. Cannot thank the Berger Houseboats family and crew enough – and I will spread the message. Family in Sydney already jealous and interested.
Most Relaxing Holiday We've Ever Had In Our Lives.
Dear Kellie Thanks for the Email concerning our recent holiday on your beautiful houseboat, we had the most relaxing holiday we've ever had in our lives and wish to thank you and your team for making it happen. Everyone was so lovely and willing to help in anyway, it just made everything about our trip very special so Thank You all so much. It was a little uncanny that I opened this email today as my hubby and I decided this morning that another trip in August would be fantastic as we're both on holidays together and would love cruise down that gorgeous river again. So you might just hear from us sooner rather then later hopefully. Thanks very much again for everything.
Well Done Guys!!!
Hi David! Thank you for your kind e-mail. Yes, we really enjoyed our trip very much as well as the excellent service and we would like to express our deepest gratitude to the whole team of Berger Houseboats and especially to Sue and to the both captains! Well done guys!!! We have already spread the news of our river journey among our New Zealand friends and who knows, may be one day they will be your new clients. Please find attached a few photos. May be they are not too great but we like them. Thanks again!
A Magnificant Time On Pluto
Amy Thank you for allowing us to have a magnificant time on Pluto. the kids were wrapped or "Kool" in their language. We will certainly keep you in mind for future house boat trips. Once again thank you sincerely.